faqs

  • q

    ohhh! what are these little things and how do they work?

    a

    we call them minis, and they work together with a special nora fleming base.

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    1. select your nf base & minis
    2. dab hole in platter with water and insert mini into hole platter
    3. push mini from top then pull mini stem from under the platform rim to secure
  • q

    cool! if i want to see them in person, where can i go locally?

    a

    our products are found in over 1500 unique gift shops all across the country. to find one near you, check here.

  • q

    well, i want to take good care of my nora fleming collection. what’s the best way to do that?

    a

    minis should be hand washed and are best stored in our keepsake holder
    stoneware bases are microwave and dishwasher safe. in addition, bakeware pieces are oven safe to 400 degrees.
    melamine bases are dishwasher safe but are not microwave safe.
    walnut bases should be washed quickly in warm soapy water and are not microwave or dishwasher safe. they will also be kept in tip-top condition with frequent application of mineral oil.

  • q

    yippee! i’m ready to start collecting and want to hear all the latest and greatest news! how do i make sure i’m in the know?

    a

    follow us on Facebook, on Instagram, and sign up for our emails. you’ll be up to date on all the nora fleming newness!

  • q

    help! i don’t know how long to bake my signed piece to set the signature!

    a

    please place your signed piece in the oven at 300 degrees for 30 minutes to set the signature. this excludes melamine, walnut boards, and any stoneware piece with glued parts or metallic.

  • q

    no fair! how did she get a signed piece (and a butterfly mini)?

    a

    nora visits selected retailers in the spring and fall and signs the platters. as a bonus, you get a limited edition butterfly mini! to see if she’ll be in your neck of the woods, check here.

  • q

    hey! how do i keep track of my collection and see what my friends and family have?

    a

    you have two options – either download the nora fleming app on your phone, or use the wishlist function on our website. sharing, collecting, and gift giving has never been so simple!

  • q

    oh no! the mini/item i want is not available on your website any more. what should i do?

    a

    never fear! if it is recently retired, you can contact a retailer to check if they have the item you are searching for in stock. other nora fleming pieces can be found on ebay or in special groups just for this kind of thing on Facebook.

  • q

    okayyyy, where is a list of retired minis and bases?

    a

    you can find this by downloading the nora fleming app.

  • q

    whoops! my mini doesn’t seem to fit in the base piece. how can i make it fit?

    a

    if you wet the stem with water or oil, push down from above the base, then pull through from the bottom, the minis generally fit into any base.

  • q

    uh oh! i already have this mini/i ordered the wrong item. how do i handle a return?

    a

    just give us a call in the office at 630 231 2500 to initiate a return for items purchased via our website. any retailer purchases can be handled at the individual retailers.